PeerSupport

Refund Policy

How cancellations and refunds work for sessions booked on PeerSupport.

Last updated: 20 September 2026

1. Cancellations by a mentee

If you cancel a paid booking, the refund you receive depends on how far in advance you cancel relative to the scheduled start time:

  • More than 24 hours before the session — full refund (100%).
  • Between 12 and 24 hours before the session — partial refund (50%).
  • Less than 12 hours before the session — no refund.

You can cancel a booking directly from your dashboard. The refund percentage is calculated automatically at the moment you cancel, based on the time remaining until the session.

2. Cancellations by a mentor

If a mentor cancels a confirmed booking for any reason, you receive a full refund (100%), regardless of how close to the session time the cancellation happens.

3. No-shows

  • If a mentor does not join a session you have paid for, contact support with your booking ID — we will review the case and issue a refund where appropriate.
  • If you (the mentee) do not join a session without cancelling in advance, the booking is treated as completed for refund purposes and no refund is issued, consistent with the cancellation windows above.

4. How refunds are processed

  • Refunds are issued to the original payment method used at checkout, through our payment processor.
  • Once a refund is initiated, it typically takes 5–7 business days to reflect in your account, depending on your bank or card issuer.
  • You'll see the booking's status update to reflect the refund in your dashboard once it has been processed.

5. Rescheduling

Rescheduling a session to a new time (where offered) does not count as a cancellation and does not trigger a refund — your existing payment simply carries over to the new time. If you'd prefer a refund instead of rescheduling, cancel the booking under the terms above.

6. Mentor payouts and refunds

When a booking is refunded, any earnings already credited to the mentor for that booking are reversed from the mentor's wallet. This keeps mentor payout balances accurate and is reflected automatically — mentors don't need to take any action.

7. Disputes

If you believe a refund was calculated incorrectly, or you have a booking issue not covered above, contact us at hello@peersupport.in with your booking ID and we'll review it.